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Tidio AI

Best AI customer service

Tidio AI – Smarter Customer Support, Effortless Automation
Tidio AI is an advanced AI-powered customer service platform that helps businesses provide instant, efficient, and personalized support. With AI chatbots, automated workflows, and live chat integration, Tidio AI streamlines communication, enhances customer engagement, and reduces response times.

Designed for businesses of all sizes, Tidio AI automates repetitive tasks, answers customer inquiries 24/7, and seamlessly integrates with e-commerce platforms like Shopify, WooCommerce, and Magento. Its conversational AI understands customer needs, delivers accurate responses, and helps businesses boost sales through real-time interactions.

Whether you’re looking to improve customer support, increase efficiency, or drive conversions, Tidio AI provides a smart, scalable, and intuitive solution to elevate your customer experience.

Starter
Ideal for small businesses focused on enhancing customer satisfaction via live chat support.
€24.17/mo

Growth
Ideal for teams of all sizes prioritizing customer service as their competitive advantage.
€49.17/mo.

Plus
For businesses requiring better limits, additional integrations, advanced features, and premium support.
Starts at €749/mo.

AI Automation Tools
AI Business Tools
AI eCommerce Tools
AI Productivity Tools

All-in-one platform
Compatible with Ecosystems
Customizable
For Creators
For Entrepreneurs
Freemium Plan
Multilingual
Real-Time Processing
Subscription-Based plan

Live Chat
Support Ticket
Video Tutorials

Mobile Application
Web based

Will I pay for multiple messages within one conversation?

A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Handled Conversation regardless of how many messages are sent or received on the thread.

How does the free trial work?

During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial. At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option. It means that you can use the full feature set of any Customer Service, Lyro AI Agent, Flows or Email Marketing plan within your first 7 days with Tidio.

Can I add Tidio live chat to more than one website/store?

Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. This means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc. If you want to have a different behavior for every website, talk to us.

What is Lyro AI Agent?

Lyro is an AI agent that solves up to 70% of customer questions automatically. It turns customer questions into conversations and delivers personalized replies like a human agent. Unlike Flows which follow set rules and pathways to generate an answer, Lyro relies on machine learning to understand customer questions and draws information from your support content to create detailed responses.

How can I use Flows?

With any Customer Service plan, you can add Flows templates to your website or manually create as many automated workflows as you want with our drag-and-drop Flows builder. Although your Flows can have an unlimited number of chats, the Free Customer Service plan limits them to interact with only 100 unique visitors per month. However, you can interact with up to 40k visitors per month by purchasing extra quota and a custom number of visitors with the Plus plan.

When will my Lyro conversation limit refresh?

Every Tidio account starts with 50 Lyro conversations, but you need to upgrade to the Lyro AI Agent plan to refresh it monthly. You can access higher Lyro conversation limits with the Lyro AI Agent and Plus plans. If you’re using the Lyro AI Agent or Plus plans, your limit refreshes 30 days from the moment you make the payment.

Tidio AI

Best AI customer service

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