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Hiver

The AI-first customer service platform

Hiver is a customer service and collaboration tool that seamlessly integrates with Gmail, enabling teams to manage shared inboxes like support@, info@, and sales@ directly from their inbox. Designed for customer support, sales, and operations teams, Hiver eliminates the need for complex help desk software while ensuring fast, efficient, and organized email management.

With features like email assignment, collision detection, automation, analytics, and SLAs, Hiver helps teams collaborate effortlessly, resolve queries faster, and deliver exceptional customer experiences. Its intuitive interface ensures that teams can track conversations, automate repetitive tasks, and gain actionable insights—all within Gmail.

Whether you’re handling customer inquiries, managing sales leads, or streamlining internal communication, Hiver makes team inbox management simple, efficient, and scalable.

FREE
Free forever

LITE
$19 per user per month

GROWTH
$29per user per month

  • AI Business Tools
  • AI Productivity Tools
  • All-in-one platform
  • Cloud-Based AI
  • For Entrepreneurs
  • For Marketers
  • Freemium Plan
  • Subscription-Based plan
  • Documentation
  • E-mail Support
  • Live Chat
  • Mobile Application
  • Web based
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.
A shared inbox enhances team collaboration and efficiency by centralizing email communication, making it easier to manage customer queries, assign tasks, and ensure no email goes unanswered. Hiver offers a shared inbox with features like email delegation, collision detection, and analytics, significantly improving team productivity and customer satisfaction in a seamless and integrated manner.
Multi-channel customer service support refers to the provision of customer assistance through various communication channels. Hiver offers a multi-channel helpdesk across various channels such as Emails, Chats, Voice, Knowledge Base, and WhatsApp. This ensures efficient and organized customer service interactions.

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